Terms and Conditions

​NEW CLIENT POLICIES

A reasonable attempt is made to estimate the time required by our staff to service clients, based on the information given from the NEW CLIENT FORM, or by a conversation on the phone when booking.

All pricing is subject to change based on hair status upon arrival. (Hair density, volume, length etc.)

YOU ARE CONSIDERED A NEW CLIENT IF A) IT IS YOUR FIRST TIME VISITING THE SALON OR B) YOU HAVE NOT VISITED THE SALON WITHIN THE MOST RECENT CALENDAR YEAR

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If you book are a NEW CLIENT, and you book a service online which reads "NOT FOR FIRST TIME CLIENTS" and you have NOT filled out a new client form prior to booking, and you arrive, you may not be serviced if your hair goals are not possible given the time you booked online for, but will be charged FOR THE FULL SERVICE VIA THE PAYMENT METHOD YOU RESERVED WITH. Your appointment is also at jeoprady of being cancelled.

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Every attempt is made by salon stylists to ensure client satisfaction. Because client expectations, and what is possible given the overall health of your hair may be different, a verbal “contract” is made BEFORE each service during your consultation to make sure your hair goal is: #1) possible and #2) your stylist skill set is compatible.

IF THERE IS ANY DAMAGE PRESENT TO YOUR CURL PATTERN, THAT DOES NOT ALLOW FOR YOUR CURL PATTERN TO BE REVEALED (SUCH AS HIGH HEAT DAMAGE, CHEMICAL OR KERATIN TREATMENT DAMAGE) YOUR ONLY OPTION IS TO HAVE THE DAMAGE REMOVED, OR NOT HAVE YOUR SERVICE. (That may require a Big Chop). If you decide against the service, YOU WILL BE BILLED FOR THE FULL AMOUNT OF THE SERVICE YOU BOOKED OUT FOR.

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SERVICES and RETURN POLICY

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Each service includes education on how to style at home, as well as product recommendations that work best with your Curly Cut here in Colorado, and other semi-arid climates. Our Sessions go hand in hand with the Salon Professional product lines we carry. If you are not satisfied with the agreed service, a reasonable attempt will be made to make things right, either in the same visit, or another scheduled visit within 2 weeks. This guarantee only applies IF YOU ARE APPLYING THE RECOMMENDED PRODUCT AND APPLICATION TECHNIQUES.

Refunds for unopened product only, purchased within 2 weeks. No refunds on services.

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BOOKING POLICY

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By booking a service, you are agreeing to the terms and conditions of the Salon policies. IF YOU ARE INSTRUCTED BY EMAIL TO BOOK ONLINE FOR A SPECIFIC AMOUNT OF TIME, AND YOU BOOK ONLINE FOR LESS THAN THAT INSTRUCTED TIME "JUST TO GET IN", YOU WILL ONLY BE SERVICED FOR THE AMOUNT OF TIME YOU BOOKED FOR, AND MAY NOT HAVE YOUR SERVICE COMPLETED. IF MORE TIME IS REQUIRED, BECAUSE YOU UPLOADED AN INACCURATE PICTURE OF YOUR CURL TYPE, AN UPCHARGE WILL APPLY BASED ON YOUR CURRENT HAIR SITUATION.

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More Than Curly Salon is a high volume, high demand salon. Due to this, a 50% deposit is required at time of scheduling,  Refunds on deposits are only made if cancellations are made with 24 hours notice, otherwise deposits are non-refundable.

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We accept all forms of payment.

We do not offer Color Services for first time clients with the exception of Root Touch- Ups for grey coverage. New Clients may receive an in-person color consultation during their first visit, after which they are able to schedule an appointment for a color service.

OUTCOME POLICY

Color services may or may not be performed given the overall heath of your hair. Color services MAY/MAY NOT be performed on your first visit. Your healthy hair is our number one priority. We will make every attempt to give you the color of choice. We do not guarantee the results of your color choice if you do not allow for the drying process to complete. Your color may be applied and your Curls set by a Salon Associate.

BLOND 

The state of the hair upon arrival to one’s appointment, and the end goal of the hair, will determine whether or not the client's color goals can be achieved in one visit. Unless the hair is virgin hair, most color services require more than one visit in order to achieve a desired level of blond. We approach coloring curly hair differently than coloring straight hair in order to maintain the integrity of the curl.  

STYLISTS' RIGHT TO REFUSAL  

In order to protect the mental wellness of stylists, clients who are indecisive about their desired color goals may be asked to reschedule for a different day.  If the stylist is unable to provide the service that a client requests based on the picture they bring in, the stylist will not proceed with the service in order to avoid displeasing the client. A stylist will never perform a service which will compromise the health of a client’s hair.  

PRICING

All color service price listings are the starting prices. In order to achieve a client’s color goal, sometimes extra color and toner are needed in order to complete the service, which will incur additional charges. Any questions about pricing should be asked prior to the appointment or during the consultation in order to ensure clear understanding between the stylist and client. Combination services are allotted for a given amount of time, during which the stylist only has the allotted time to perform the service. Due to the salon's high demand, it will be up to the stylist's discretion to perform a service that may surpass the allotted time booked, and the price will be modified accordingly. If a client changes the service they would like the day of the appointment, they are subject to a price change based on the appointment change. The stylist may not perform the service at all if the time allotted for the appointment is not sufficient.  

COLOR CORRECTION  

Color correction may be required in order to achieve a client’s hair color goals. Color correction services require a pre-booked Color Correction Consultation service. You can book this appointment by calling the salon.

- All clients must book a consultation prior to scheduling a braiding service

- During your consultation, the stylist will give you a price quote

- A 50% deposit will be due the day you schedule the appointment

- You must come to your braiding appointment with your hair FULLY DETANGLED from root to end, and styled in one or two braids. If the hair is not detangled, you will not be seen and charged 100% of the service.

- We do not offer refunds on any services

Due to the high demand for services, all scheduled appointments require a payment method on file, and must be confirmed via email or text. Non confirmed appointments are subject to possible cancellation with or without notice. If a deposit has been paid for a non confirmed appointment, and the appointment is missed, the deposit is non refundable.

If you are a NEW CLIENT or it's been more than 12 months since your last visit, and you have not submitted a new client form, but booked online anyway, your appointment may be cancelled with or without notice, and you may even be charged the full amount of the service you booked online for. Changes must be made with a minimum of 24 hours notice by using our online booking portal, emailing the Salon: bookme@morethancurly.com, or by calling 303-739-2875 and leaving a text or voicemail.

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Missed confirmed appointments for non-emergencies, running late more than 15 min., or cancellations of a confirmed appointment made outside of the 24 hour cancellation window, will be assessed a fee of 100% of the scheduled service. (Running out of gas is not an emergency, it's a lack of planning). This fee will be assessed before a future service can be scheduled, or from the payment method on file. 

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More Than Curly Salon offers a comfortable, calm and peaceful environment to ALL clients. *A non-refundable pre-payment for the full amount MAY be due in advance to book a Curly Kids Session. At the sole discretion of the Salon Owner or your Curl Specialist, any displays of discomfort by the child, or disruptions to other Salon clients will result in the service being discontinued. Sorry, no exceptions or refunds. 

Child services are available for Lil' Curlies ages 3-5 HOWEVER if your Lil' Curly has ADULT hair volume, they will be billed at the appropriate rate based on volume, not age. 

Children need to be supervised at all times, and ONE responsible adult must remain at the Salon during your child or minor's visit. Safety is our main concern with children during hair care services. Services involving shears, or natural styles will discontinue if your child is exhibiting any form of discomfort or excessive movement.

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If it is determined that the detangling of hair is required prior to performing the scheduled service, a minimum $50 per hour detangle-ment service charge will be assessed, and the booked service may or may not be possible to complete in the allotted time. In this case, a new appointment may have to be scheduled for the original service, at the menu price.

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WEATHER POLICY

At times Colorado's weather can be unsafe to travel in for both clients and staff. As a general rule, the Salon follows the Cherry Creek School District weather closure schedule, and may close due to inclement weather. All attempts will be made to reschedule cancelled appointments, and no late cancellation fees will be billed. If special arrangements are made on a bad weather day for your stylist to come in to serve you, we consider that a confirmed appointment.

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Thank You. We appreciate you, and your business!

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Email: bookme@morethancurly.com

Phone: 303-739-CURL (2875)

Salon: 15500 BRONCOS PKWY UNIT E CENTENNIAL, CO. 80112