All service sales are final. Products may only be returned or exchanged with receipt if unopened, and within 30 days of purchase. Sorry, no exceptions.
Every attempt is made by salon stylists to ensure client satisfaction. Because client expectations, and what is possible given the overall health of your hair may be different, a verbal “contract” is made before each service, to make sure your hair goal is: #1) possible and #2) your stylist skill set is compatible. If you are unsatisfied with the agreed service, a reasonable attempt will be made to make things right, either in the same visit, or another scheduled visit. No refunds on services.
More Than Curly Salon offers hair care services that at times require booking times that exceed 2.5 hours. Due to this, a 50% deposit is required at time of scheduling, for appointments that are scheduled for more than 2.5 hours. Refunds on deposits are only made if cancellations are made prior to 24 hours of scheduled service, otherwise deposits are non-refundable.
More Than Curly Salon is an extremely busy Salon, due to the excellent specialized services we offer, and the limited accessibility to qualified Curly Professionals in the Region.
Because of this, there are several clients, both new and returning, who are placed on our wait list daily. According to the contact information we have on file when you are booked, confirmation emails, SMS and phone calls go out well in advance of each scheduled appointment. Due to high demand for services, appointments that were scheduled 5 days or longer in advance of the appointment, WILL be cancelled automatically if confirmation is not made within 24 hours, in order to serve those who are on the wait list.
We apologize in advance if you show up for an unconfirmed appointment, to find that someone has taken your place from the wait list. It only takes a second to reply to a text, or a moment to click the confirm button in an email, or a return phone call to the Salon to confirm that your plans have not changed. Thank you in advance for respecting this policy.
Missed confirmed appointments, or cancellations of a confirmed appointment made outside of the 24 hour cancellation window, will be assessed a fee of 50% of the scheduled service. This fee will be assessed before a future service can be scheduled.
More Than Curly Salon offers a comfortable, calm and peaceful environment to ALL clients. *A non-refundable pre-payment for the full amount is due in advance to book a Curly Kids Session. At the sole discretion of the Salon Owner, any displays of discomfort by the child, or disruptions to other Salon clients will result in the service being discontinued. Sorry, no exceptions or refunds. Children need to be supervised at all times. Safety is our main concern with children during hair care services. Services involving shears, or natural styles will discontinue if your child is exhibiting any form of discomfort or excessive movement.
If it is determined that the detangling of hair is required prior to performing the scheduled service, a $40 per hour detanglement service charge will be assessed, and the scheduled service may or may not be possible to complete in the allotted time. In this case, a new appointment may have to be scheduled for the original service, at the menu price.
Our greeting area is limited in size and can accommodate our clients only. Park Meadows Mall is within walking distance. We kindly ask that you refrain from bringing guests to wait for you at the Salon, while you’re being serviced.
Thank You. We appreciate you, and your business.
Jason and Melissa Vaz
Owners/Operators – Founders